Refund Policy

General Refund Policy

This is The Home Depot’s General Refund Policy for Store and Online Purchases.

Getting your refund is easy.

For the quickest refund, just bring your return items back to the store.

For returns sent to us by mail or carrier, we'll process your refund after we receive and verify your return. It typically takes about 7 business days to process your return.

Once we're done, it may take up to 10 business days for your bank to put funds back into your account.

See Seller Return Processing Times and Bank Refund Processing Times below for more details.

Seller Return Processing Times

This is the average time it takes The Home Depot to process the return once we receive your item(s).*

Return Method | Return Processing Time

In-Store Instant**

Mail-back Parcel Up to 7 business days

Large Item Pickup Up to 21 business days

Major Appliances Up to 12 business days

Cancellations If you were charged prior to your order cancellation, refer to the return methods above for processing times.***

*Additional processing time may be required during special events or holidays. **In-Store refunds issued as mailed checks may take up to 14 business days to be dispatched via mail. ***Online tool rental reservations deposits will be released in full if you decide to cancel.

Bank Refund Processing Times

This is the average time it takes the financial institution to put the funds back into your account.*

Payment Method | Refund Processing Time

Credit Card Up to 10 business days

Debit Card Up to 10 business days

Pre-Paid Debit Card Up to 30 business days

Cash Instant

Gift Card Up to 24 hours**

Store Credit, e-Store Credit Up to 24 hours

Pro Trade Credit Up to 24 hours

PayPal Up to 30 business days, can be longer depending upon your card issuer

Deposited Check 2-8 business days

*Refunds generally adhere to the timeframes outlined in the above table, though occasionally they may require additional processing time, particularly during periods of special events or holidays. For additional information regarding your bank processing time, please reach out to your financial institution.

**Gift Card payment types will be refunded as Store Credit.